• Proven experience in a similar sales support or administrative role, preferably in an e-commerce or startup environment.
• Bachelor's degree in business administration, marketing, or a related field.
• Strong organizational and multitasking skills, with exceptional attention to detail.
• Excellent verbal and written communication skills, including the ability to effectively communicate with customersand internal stakeholders.
• Proficient in using CRM software and other sales tools to manage customer data
•  Knowledge of e-commerce platforms and online sales channels is highly desirable.
• Ability to work independently and as part of a team, prioritizing tasks, and meeting deadlines.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• A customer-centric mindset with a passion for delivering exceptional service.

Note: This job description outlines the primary duties and requirements of the role but is not exhaustive. Additional

• responsibilities may be assigned as needed to support the growth and development of the company.

● Assist in the preparation and coordination of sales presentations, proposals, and contracts.
● Collaborate with the sales team to ensure timely and accurate order processing, tracking, and delivery ofproducts/services.
● Handle incoming sales inquiries and customer requests promptly, ensuring high levels of customer satisfaction.
● Monitor and manage sales-related documentation, including contracts, agreements, and sales reports.
● Provide administrative support to the sales team, including managing schedules, coordinating appointments,and maintaining sales records.
● Maintain accurate and up-to-date customer information in the CRM system.
● Prepare sales reports and performance metrics to track sales activities and provide insights to the managementteam.
● Assist in conducting market research and competitor analysis to identify new sales opportunities and stayupdated on industry trends.
● Collaborate with cross-functional teams, such as marketing, operations, and finance, to ensure seamless salesoperations.
● Identify areas for process improvement and recommend strategies to enhance sales efficiency andeffectiveness.